Return Policy

1. General Information
This return policy applies to orders that have been paid and shipped.
As contracts are only concluded after full payment has been received, unpaid orders can be cancelled at any time and are not subject to return procedures.
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2. Returns for Business Customers (B2B)
For business customers, returns are generally excluded unless otherwise agreed.
In exceptional cases, returns may be accepted upon prior written agreement.
Return shipping costs are borne by the customer unless otherwise agreed.
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3. Returns for Consumers (B2C)
If the customer qualifies as a consumer under applicable law, statutory rights (including the right of withdrawal) apply.
Please refer to our separate "Withdrawal Policy" for detailed information.
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4. Return Procedure
Before returning any goods, customers must contact us at:
info@sur-ron.eu
Returns without prior approval may be rejected.
Once approved, we will provide return instructions.
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5. Refunds
Refunds will be processed after inspection of the returned goods.
We reserve the right to deduct any loss in value resulting from improper handling.
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6. Exclusions
Returns may be refused in the following cases:
- used or damaged goods,
- missing original packaging,
- unauthorized returns,
- custom or special
- order items.